Service Level Agreements (SLAs)

Service Availability:

We guarantee that our services will be available and functioning at least 99.9% of the time, excluding scheduled maintenance.

Response Time:

Our support team will respond to inquiries and support requests within 24 hours during regular business hours (Monday to Friday, 9 am to 5 pm, local time).

Service Credits:

In the event that our service availability falls below our guaranteed uptime, we will issue service credits to affected customers as outlined in our SLA.

Contact Information:

For any questions or concerns regarding our Service Level Agreements, please contact us at support[@]bashclouds.com