Agreement to these terms
These Terms govern your access to and use of services provided by Bashclouds Pvt Ltd, a company registered in India with its registered office at Safamarva, CMC 30, Cherthala PO, Kerala 688524, India. By engaging us for a project, subscribing to one of our products, or otherwise using our services, you agree to these Terms.
Consulting services
Where you engage us for DevOps, cloud infrastructure, CI/CD, Kubernetes, Terraform and IaC, DevSecOps or SRE consulting work, the scope, timeline and fees for that engagement are set out in a separate proposal or statement of work. These Terms apply alongside that document; where they conflict, the statement of work controls for that engagement.
Products
Some of our products (BashPilot, BashEdge, BashEmail, BashSecure) are offered as self-serve subscriptions with their own product-specific terms, available on each product's own site. These Terms apply to your commercial relationship with Bashclouds Pvt Ltd generally; the product terms apply to your use of that specific product.
Fees and billing
Consulting fees are billed as set out in the applicable statement of work, typically an upfront deposit followed by milestone or monthly invoicing. Product subscription fees are billed per the pricing shown on the relevant product's site. Prices are stated exclusive of taxes. Depending on your billing location, applicable taxes such as EU VAT, UK VAT or Indian GST may be added at checkout or invoice. Payments are processed by Stripe.
Cancellation and refunds
Consulting engagements: fees already paid are non-refundable once work has begun. Product subscriptions: you can cancel at any time from your account. Cancellation stops future renewals, and your access continues until the end of the period you have already paid for. Except where required by law, fees already paid are non-refundable, including for partial periods or unused actions. Where you are a consumer with a statutory right of withdrawal, that right remains unaffected.
Confidentiality
Each party agrees to keep the other's confidential information private and to use it only for the purposes of the engagement.
Intellectual property
Except where a statement of work says otherwise, we retain ownership of our pre-existing tools, templates and methodologies. You own your own systems, data and any deliverables created specifically for you, once paid in full.
Warranties
To the fullest extent permitted by law, services are provided as is, without warranties of any kind beyond those expressly stated in a statement of work. Statutory rights that cannot be excluded remain unaffected.
Limitation of liability
Nothing in these Terms limits liability where it cannot lawfully be limited. Subject to that, our total liability for any claim arising from an engagement is limited to the fees paid for that engagement in the six months before the event giving rise to the claim.
Governing law and jurisdiction
These Terms are governed by the laws of India, excluding its conflict of law rules. Where you are a business, the courts of Kerala, India have exclusive jurisdiction for disputes arising from these Terms. Where you are a consumer, mandatory consumer protection rules of your country of residence remain unaffected.
Changes to these terms
We may update these Terms for legal reasons or changes to our services. We will give reasonable notice of material changes.
Contact
Questions about these Terms can be sent using the details on our imprint page. These Terms are effective 2026-09-01.